Refund Policy

Effective Date: 7/10/24

Healthy HeartBeets is committed to providing high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for requesting a refund.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item needs to be unopened and in the same condition as when it was delivered, or it needs to be lightly used.
  • The item must be in the original packaging.
  • You must have the receipt or proof of purchase.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Gift cards
  • Items on sale or clearance

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our team at info@healthyheartbeets.com with your order number, details of the item, and the reason for the refund request.
  2. Return Authorization: Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, we will provide you with a return authorization number and instructions on how to return the item.
  3. Return the Item: Send the item back to us at the address provided. Please include the return authorization number and ensure the item is securely packaged to avoid damage during transit.

4. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process the refund to your original method of payment within [number] days.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  • Check your bank account or credit card statement again.
  • Contact your bank or credit card company; there may be a processing delay.
  • If you’ve done all of this and still have not received your refund, please contact us at info@healthyheartbeets.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@healthyheartbeets.com and follow the instructions for returns and exchanges.